Returns and Refund Policy

Thank you for shopping with ImmrtlArts. We strive to ensure you are completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.

1. Return Time Frame:

You have 14 days from the date of delivery to request a return. Please ensure that the artwork is returned within this period to be eligible for a refund.

2. Return Condition:

The artwork must be returned in its original condition and packaging. It should be free from damage or alteration. Returns that do not meet these criteria may not be accepted.

3. Return Process:

Request: To initiate a return, please contact our customer service team at services@immrtlarts.com with your order number and reason for return.

Instructions: Our team will provide you with detailed return instructions and a return shipping address. Please follow these instructions to ensure a smooth return process.

4. Refund Processing

Time Frame: Once we receive and inspect the returned item, we will process your refund within 7 to 14 business days.

Method: Refunds will be issued to the original payment method.

5. Exceptions

Custom or Personalized Art: Custom or personalized artworks are non-returnable, except in cases where the item is defective or damaged.

Sale Items: Items purchased on sale or clearance are final sale and are not eligible for return or refund.

6. Shipping Costs

Return Shipping: Customers are responsible for return shipping costs unless the item was received damaged or incorrect. In such cases, we will cover the return shipping.

7. Defective or Damaged Goods

If your artwork arrives damaged or defective, please contact us immediately at services@immrtlarts.com. We will arrange for a return or exchange and cover the return shipping costs.

8. Customer Support

For any questions or assistance with your return, please reach out to our customer service team. We are here to help and ensure your satisfaction.

Thank you for choosing ImmrtlArts. We appreciate your business and are committed to providing a positive shopping experience.